Refund policy

Return & Refund Policy — Primeantler

Last updated: 12 jun 2026

Thank you for shopping at Primeantler. We want you to be satisfied with your purchase. If you're not, here's how returns and refunds work.

Returns

You have [30] calendar days from the date you received your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • You must have the receipt or proof of purchase (order number/confirmation email)

Non-returnable items:

  • Gift cards
  • Sale or clearance items (marked as final sale)
  • [Add any product-specific exclusions, e.g., perishable goods, custom/personalized items]

How to Start a Return

To start a return, email us at [support@primeantler.com] with your order number and reason for return. We'll respond with instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

Return Shipping

  • [Option A] Customers are responsible for return shipping costs.
  • [Option B] We provide a prepaid return label for [defective/incorrect] items.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit during a return.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be automatically refunded to your original payment method within [5–10] business days. Please note that your bank or credit card company may take additional time to process and post the refund.

Late or Missing Refunds

If you haven't received a refund after [10] business days:

  1. Check your bank account again
  2. Contact your credit card company — processing time can vary
  3. Contact your bank — there's often processing time before a refund is posted
  4. If you've done all of this and still have not received your refund, contact us at [support@primeantler.com]

Exchanges

We only replace items if they are defective, damaged, or you received the wrong item. To request an exchange, contact us at [support@primeantler.com] within [30] days of receiving your order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at [support@primeantler.com] within [7] days of delivery, including photos of the item and packaging, so we can resolve the issue quickly.